At Nation Media Group ("Nation Media Group", "we" or "us"), we work hard to keep the information you give us safe. We follow strict security procedures on how your personal information is stored and used, to help stop any unauthorised person getting hold of it. Please take the time to read this privacy policy, which is part of our terms of use. By using the www.nationhela.com website, you are agreeing to be bound by our Terms and Conditions.

Nation Media Groupis registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998[PO1] , so we are licensed to hold information and must comply with the Act at all times.

This policy describes how we collect, use and look after the information you provide us with when you use Nation Media Group products and services.

Our website contains links to other websites, which may well have different privacy and security policies to us. Please remember, we don’t have any control over these websites, so we can’t take responsibility for any information you give them.

What information do we collect?

This is what we normally collect about you to help us provide you with Nation Media Group services, and to improve them even more, where we can:

  • Contact details such as name, address, email and telephone number.
  • In order to help us develop and improve our website we collect information about how you use the site. This includes details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.
  • Other data we occasionally ask you to provide us with, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing.

 

Using your information

Collecting this information helps us better understand what you need from us. We use it to offer you products and services that we think will suit you. The main uses of your data are:

To enable us to review, develop and improve the products and services.
To send you details of products, services, special offers and rewards that we think will be of interest to you. However, we hate junk mail as much as you do so it's up to you to decide whether or not you want to receive this information.


Disclosing your information

Here's when we may provide information about you:

To employees and agents of NationHela to deal with any accounts, products and services provided to you by Nation Media Group or our group companies now or in the future.
With your agreement, to other Nation Media Group companies whose products and services may be of interest to you.
We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such anonymised aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify you.

We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions or where we are required by law to disclose that information.

Protecting your information

Any information sent to us by customers via our website is protected by a 128 bit SSL encryption. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on secure servers so that it can only be read by authorized personnel.

We take security extremely seriously but as no system is 100% secure, we can’t completely guarantee the protection of your personal information, any more than any other organisation can. So we can’t accept any liability for the loss, theft or misuse of your personal details when they are processed on this website or the internet generally.

Marketing our products and services

Subject to your consent, we and other Nation Media Group companies may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax with information about relevant products and services (including discounts and special offers). We will not disclose your personal information to third parties for marketing purposes without your consent.

If you wish to receive information and offers from us and other Nation Media Group companies, and you have not previously given us your consent, let us know by emailing us atinfo@nationhela.com. If you're already receiving information about special offers and rewards from us then don't worry, you don't need to do anything. We'll assume that you're happy to continue receiving information unless we hear from you.

However if you no longer wish to receive such information from us, or other Nation Media Group companies, please email us at info@nationhela.com.  Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you.

Cookies

By using the Nation Media Group website you agree to us storing cookies on your system.

Cookies are small files placed on your computer's hard drive or in your browser memory when you visit our website. They help us speed things up for you when you come back. They tell us what parts of the site you visit, what you like and what's most relevant to you. What cookies don't do is store any personal or confidential information about you.

To ensure you get the best from our websites, we advise that users keep cookies active on their machine whilst visiting our website.

Transfer of your personal data outside Kenya

If we need to transfer your data to a company based outside Kenya, we will take steps to make sure your personal data is handled in line with the Kenyan law.

Future Changes

Any changes we make to our policy will be put on our website and the Virgin.com website. Please check for updates from time to time, so you’re always fully aware of what information is collected, how it’s used and under what circumstances it may be passed on.

Contacting us

If you have any questions or concerns about our use of your personal information you should write to NationHela Customer Care, Nation Media Group, P O Box 49010, 00100 Nairobi.

This policy was last updated on 10/11/2011